The T&C's are to help us make your pets stay a happy one so please read fully.

 

Carr Hall will take every effort to ensure your pets stay is a happy one and we will look after your pets’ health and safety while you are away. All pets are boarded entirely at their owners’ risk. We reserve the right to refuse admission at any time without giving reason

 

Abandonment

Animals left at the Kennel’s & Cattery for 14 days in excess of their arranged departure date without any contact from their owner or representative will be classed as abandoned and removed from the premises to an official establishment for this purpose. Any outstanding boarding fees will be perused in full.

 

Bedding & Personal Items

All animals are provided with bedding and toys, should you wish to bring your own bedding this must be in a clean condition. Any bedding, toys and other comfort items are all left at your own risk.

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Food

At the moment food is not being provided and we are asking everyone to bring there own food as it helps keeps the animals stomachs settled

 

Daily Rate

The daily rate is charged from the day of entry up to and including the day of departure with no exceptions. We accept cash, cheques and bank transfer only no cards. 

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Cancellations

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We require a non-refundable deposit to be paid to secure a booking the price will vary depending on the length of booking. It can be paid via bank transfer or cash in person. No booking is confirmed until the deposit is paid. 30 days notice of any booking being cancelled is required. All days booked in to the diary will still be charged even if the pet is collected early.

 

All dogs MUST be kept on a lead at all times when dropping off and picking up from the Kennels. If you choose to let your dog off the lead, this is entirely at your own risk.

 

All cats MUST arrive in a secure basket and only be released into their enclosure.

 

Photography

Carr Hall will occasionally take pictures of the Kennels, Cattery and our Guests to use for promotional purposes and to update our customers on how their pets are getting on.

Carr Hall reserves the right in perpetuity to use these images without cost. These images may be published online on our website or via social media sites or in print.

 

Vaccinations

All animals are only accepted with up-to-date vaccination records. A record of these must be presented on or before arrival.

Dogs must be fully inoculated against Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza, and must have had a booster injection within the previous twelve months.

Cats must be fully inoculated against Feline leukaemia, Feline infectious enteritis, Feline viral rhinotracheitis (Feline Herpes Virus) and Feline calicivirus, and must have had a booster injection within the previous twelve months.

Kennel cough vaccination is strongly recommended, especially during busy periods, but is at owner’s discretion and risk if not vaccinated. There must be a period of at least 3 weeks between your pet’s inoculation and arrival date at Carr Hall.